Three different conversations happen at three different stages of working with us. Pick the one that matches where you are.
Most people start with a free discovery call. It is short, no-obligation, and the right place to confirm that Family Dispute Resolution is the right path for your circumstances before committing to anything.
If you have already had a discovery call and have agreed to proceed, the next step is your private intake session. Each party attends their own intake session separately with your practitioner so both sessions are complete. Details are below.
A short, no-obligation conversation to confirm that FDR is the right path for your situation. We ask a few brief questions about your circumstances, answer any questions you have about how the process works, and give you a clear picture of what is involved.
You leave the call with a clear understanding of whether FDR is appropriate for your matter and what the next steps would look like. No payment required.
For a single matter, either parenting or property. This is the right intake if you are sorting out one of the two, not both.
The intake session is private and confidential, attended by you alone with the practitioner. The other party attends their own intake session separately. Both intake sessions are required before any joint session can be scheduled. It is your chance to speak candidly about your situation, what you need, and what you hope to achieve, and for the practitioner to assess suitability and identify any safety concerns.
Indicative fees are published on our pricing page, and the exact amount for your session is shown at the time of booking. Payment is taken at booking and secures your time slot.
For a dual matter, both parenting and property together. Screening across both takes longer, so this intake runs for two hours.
The intake session is private and confidential, attended by you alone with the practitioner. The other party attends their own intake session separately. Both intake sessions are required before any joint session can be scheduled. It is your chance to speak candidly about your situation, what you need, and what you hope to achieve, and for the practitioner to assess suitability and identify any safety concerns.
Indicative fees are published on our pricing page, and the exact amount for your session is shown at the time of booking. Payment is taken at booking and secures your time slot.
Joint sessions are scheduled directly between you, the other party, and your practitioner once both intake sessions are complete. They are not booked through this page.
Once a time is agreed, your practitioner sends each party a private payment link by email. Each party pays their own share separately. The session is confirmed once both parties have settled their payment.
Parenting sessions run for four hours and financial sessions run for three hours. Payment is taken in advance for the full scheduled hours. If the session finishes early, the unused time is refunded automatically. You only ever pay for the time actually used.
If the other party has asked you to attend Family Dispute Resolution and you want to walk in prepared, mediation coaching is a private session focused on you. We work through what to expect, how to put your position clearly, and how to stay steady in the room.
This is a standalone service, separate from mediation itself. It does not require the other party to take part, and it is a good fit if you have been directed to FDR and want support getting ready for it.
Fees are shown at the time of booking, and payment secures your session.
| Monday | 9am to 5pm |
| Tuesday | 9am to 5pm |
| Wednesday | 9am to 5pm |
| Thursday | 9am to 5pm |
| Friday | 9am to 5pm |
| Saturday | By appointment |
| Sunday | n/a |
All intake bookings are GMT+10 (AEST). The booking system converts to your local time zone automatically.
Saturday sessions are not bookable online and incur a 15% surcharge. Contact us via email or phone to arrange.
Payment is processed securely by Stripe. We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay (if available).
Buy Now Pay Later (BNPL) is available at checkout for intake sessions and joint sessions in Australia (Afterpay). BNPL lets you pay across instalments. Eligibility and instalment terms are set by each provider. Some providers may not be available for all bookings.
Prefer to talk first? Reach us at hello@onlinefdr.com.au or 1800 957 253. We respond to enquiries within one business day.
